Why Change Selling Blog

"Why Killer Products don't Sell" is a revelation and MUST READ for technology sales and marketing leaders for a number of reasons.

1. Firstly, there is original thought in the analysis of the buying cycle and the lifecycle of every purchase in the buying organization. The authors state and I agree that every purchase follows the I-M-P-A-C-T (Identify - Mentor - Position - Assessment - Case - Transaction) process, the difference is that in a mature buying category, this can happen in a couple of minutes for acquiring a "value-offered" product (Dell Laptop), vs. months for an emerging buying category "value-created" = your discontinuous technology.

2. The second key idea is that there are four different selling cultures, depending on the maturity of the buying category. This indeed explains why so many "proven" sales-people and sales managers from well known corporations (value-added or value-offered) fail in early stage companies where the buying category is still being formed (value-created) and a consultative sales approach is required....this is worth the price of the book alone.

3. The imperative is for sales teams to understand where they are in the technology adoption life-cycle in order to more effectively facilitate the buying process; and for technology sellers to align their organizations operational cultures to match the buying cultures of their target markets.

Dominic Rowsell and Ian Gotts have made a valuable contribution to a growing body of work in the science of professional selling.

We have spoken with both authors and with their permission will be integrating the IMPACT concept and ideas from their book into our Consultative Selling Training courses and E-Learning programs.

Highly recommended!

I loved Seth Godin's latest book Linchpin, but Linchpin is not for everyone.  There is a certain percentage of the population that doesn't want change; hates the concept of personal development - especially when it comes to them, is not interested in new ideas and prefers to pretend like Candide in Voltaire's novel by the same name that - "all must really be for the best and that hard work, from day to day is what life is about."

Please answer the following questions so that you can decide if you want to invest the next few minutes to read this article. 
1. How important is clarity in messaging your value proposition? 
2. How would you rate the clarity of your message on a scale of 1-10, where 1 is "opaque" and 10 is "crystal clear"?  

Recently I attended a Sales Hacker forum and one of the questions from the group was “We have a very complex product, it takes 12-18 months for salespeople to become fully productive, how can we reduce the time it takes to get salespeople up to speed?”

The answer to this question takes more than a few minutes and it varies, depending on the complexity of the product and the learning culture of the organization.

But ramping new hires quickly in a SaaS business is key to accelerating business growth.

Part 1 of this two-part blog post examines the causes of the slow sales ramp and explores ways to reduce it.

This article is relevant for B2B technology sales professionals, not just inside sales, as we are all becoming more virtual in our engagement with prospects and customers.




Findings from the CSO Insights 2011 Telemarketing/Inside Sales Performance Optimization survey set the stage for our conversation. The big Aha in the 2011 survey is that nearly 50% of inside sales are selling independent of field sales.

A visual confection is a powerful tool for communicating a lot of information in a short space of time.

Visual confections are excellent sales aids for inside sales and field sales professionals selling complex products and services. A completed Whiteboard is a visual confection in itself.

I'm a Mac user and had been toying with the idea of buying a tablet PC so that I could more easily create visual confections in PowerPoint. Up till now all of my whiteboards have been created using either objects from WhiteboardSelling's pre-populated style gallery or created on my Mac using an external touch pad.

An example visual confection below is the Message Strength vs. Clarity graphic below. It contains words and hand drawn images to quickly convey an idea around the effectiveness of your Website message in attracting visitors in the first place and then its clarity in conveying meaning. If you missed the original message strength article you can click on the image to read it.

Message Strength vs. Clarity, an example visual confection

In the book Why Killer Products Don't Sell, authors, Dominic Rowsell and Ian Gotts state there are four different and distinct buying cultures, which vary based on the buyers tolerance for risk across the technology adoption lifecycle. Understanding the difference in the four buying cultures and optimizing the supply/value chain to service customers is often an after-thought, particulary for early-stage companies transitioning from start-up to company building. Indeed many large corporations have difficulty in introducing novel products through a salesforce that is accustomed to servicing customers in a mature market.

David Meerman Scott's new book World Wide Rave builds on concepts in his highly original "The New Rules of PR and Marketing" and creates a manifesto for massive inbound marketing success in marketing ideas/products/services over the Internet. Rich with anecdotes and stories from people who have created their own World Wide Rave, David inspires challenges and stimulates thinking which has profound impact for anyone selling or marketing anything. 

An overnight success - 10 years in the making, David's ideas are rapidly changing the way people market products and create PR. He describes himself as a recovering marketing executive having led marketing efforts at Knight Ridder and News Edge in the old World of Marketing and PR.

Every day in the technology business I see old-World examples which David highlights - marketers wasting time, money and precious resources on doing things the old way. Buying PR services, counting print impressions, spamming people with direct mail and email campaigns; hiring telemarketers to generate leads because their me-too Websites don't have sufficient inbound lead flow to feed the sales force.
Typically these companies are product-centric; you'll see product features and benefits (another sure sign of old-World thinking) on their site and the good stuff, their interesting ideas are under lock-and-key...you have to give your contact details to get it - so they can SPAM you with email and hound you with Telemarketers.