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Mark Gibson


Recent posts by Mark Gibson

1 min read

Why Marketing must lead in making content findable

By Mark Gibson on Apr 11, 2014 12:00:00 AM

This article why-marketers-must-lead-in-making-content-findable was published on Inbound.org today.

Finding, using and reusing sales, marketing and technical information resources should be simple and quick.

But isn’t in most companies.

64% of enterprise search practitioners in Findwise 2014 Survey believe information is hard to find. In Findwise 2013 survey, 79% believe that finding the right information is critical to business success. 

Topics: content reuse
1 min read

Don't Just Curate Content - Harvest it

By Mark Gibson on Mar 11, 2014 12:00:00 AM

Sandhill.com, published "Don't Just Curate Content - Harvest it" last week, which I co-wrote with Jim Burns of Avitage.


Topics: Content Curation
1 min read

Capture Tribal Sales Knowledge - When it Happens (Video)

By Mark Gibson on Mar 6, 2014 12:00:00 AM

What's the use of capturing tribal sales knowledge if no-one can find it to use it and how do you know what to look for if you don't know the question to ask?

These are good questions and they were asked of me last week by a sales VP at a fast-growing Silion Valley startup.

His problem is that new hire salespeople find their technology difficult to position. He added that there are many new hires in the sales team as a result of a recent "series-B" funding event and that they get quite a few technical questions that they have difficulty answering". We have invested in product training and in building a great sales Portal, however the questions are often situational in the sales process:
  • What do I do when this happens? 
  • How should I handle this configuration issue? 
  • Where can I find out about this use-case, who knows about this?
This results in salespeople reverting to SME's for answers as default behavior, without taking enough time to find answers for themselves. 

I explained that part of the problem is behavioral, salespeople will take the path of least resistance. If it's quicker to pick up the phone or jump on Yammer and ask a question than looking in a portal for an answer, they will.

The other problem is that knowledge management systems applied to capture sales tribal knowledge have been hit and miss. It has to be effortless for anyone to capture knowledge 
and index it , and it has to be dead-simple to find and use it, or knowledge management systems will not get used.

Creating an environment where people want to share what they know and proactively capturing it is a management challenge in itself.

I have been consulting to WittyParrot and using their new content organization and delivery platform for one year now and recently created a 1-minute video to illustrate how easy it is to capture and share tribal knowledge.


 

Sales & Marketing Content Creation - Delivery eBook

Topics: tribal knowledge content capture content delivery
1 min read

Visual Storytelling for Salespeople - Video

By Mark Gibson on Feb 11, 2014 12:00:00 AM

Visual Storytelling is part 3 of the Your PowerPoint Sucks Webinar Series.

Part 1 of the series Visual Perception outlines why images are so essential to communication and for your ideas and story to be recalled. 

Part 2. of the series, Basic Storytelling discusses the elements of story and how engaging emotions and adding  contrast are what makes a story memorable.

Topics: visual storytelling
4 min read

I'm Blushing - I Sent a Piece of Naked Content

By Mark Gibson on Jan 10, 2014 12:00:00 AM

Editors, journalists, marketers, sales operations and sales enablement professionals, who curate content for readers to share, should always give it a content header to create value for the receiver.

A content header is an explanatory summary that precedes the content body or link, to help the reader to quickly determine if the content fits their requirement, is useful in other ways, or will work for their customer use-case.

The job of content is to get shared and passed along. A content header multiplies the likelihood that a piece of content will get shared, by an order of magnitude.

A Content Header has 3 Purposes

  1. It helps the person creating or preparing the content to think clearly about the purpose of the content, the audience and the key themes so it will resonate with the content consumer.
  2. It helps when requisitioning content from marketers, agencies, and external writers.
  3. It helps people to deploy the content more effectively, so that it will get shared and read. 

When someone creates a piece of content in most businesses today, it may get used once or twice and never see the light of day again.

When content is prepared in a collaborative content ecosystem, it gets created once with a content header, and is available for consumption and reuse by marketing, demand management, sales, channels and support.

Content header enables a fast and convenient, single point of access to enterprise content, regardless of content type or where it is located.

While there are no standards for content headers, this is the one that we use... feel free to use it in your content operations.

Content Header Template: 

Thanks to Jim Burns of Avitage for this short content header.

Content Type and Title:
Author:   
Source:   
Date:   
Topics:   
Target Audiences (Segments/Roles): 

Topics: Deloitte content header naked content
1 min read

CSO Insights 2014 Sales Performance Optimization Survey

By Mark Gibson on Nov 11, 2013 12:00:00 AM

It's 2014 Chief Sales Officers (CSO) Insights Sales Performance Optimization survey time and this is your invitation to participate in one of the most comprehensive and useful surveys of sales behavior. 

Why bother? For 20 minutes of your time you will receive the most comprehensive sales behavior surveys in the industry. Results from previous research studies have been referenced by publications such as Harvard Business Review, Dow Jones, Wikipedia, Selling Power Magazine, and others.

2014 is all about revenue growth. Achieve this, and shareholder value will increase. Fail to do so, miss your number, and investors will punish you!

To help companies determine the right strategies to increase sales in the coming year, CSO Insights' 20th Sales Performance Optimization study will focus on four key themes:

Topics: CSO Insights sales performance SPO
5 min read

Revelations on Story Telling - Survey Results

By Mark Gibson on Nov 6, 2013 12:00:00 AM

Last week I co-hosted a "What Great Salespeople Do", Story Telling Webinar with Mike Bosworth to explore what the top 13% of salespeople are doing, that the core group has yet to master. 
Topics: mike bosworth storytelling visual storytelling
4 min read

What not to do on LinkedIn Groups - advice for sales and marketing

By Mark Gibson on Oct 11, 2013 12:00:00 AM

This article is a warning and some sage advice from someone who has been burned by making some of the mistakes listed below.   

The industry is rife with consultants offering best practices on Linkedin and selling services around helping you get started and leveraging the power of the network. This is not one of those articles and I have nothing to sell.
I offer this free advice so that you can learn from my from experience.

This article will be of interest to anyone using Linkedin Groups and in particular the HubSpot Social Media Publishing capability.

HubSpot allows you to set up and automate social media publishing and monitor buzz for any number of keywords in an integrated fashion… it's great, it's powerful and it's convenient.  

LinkedIN groups are very useful as well, - if you can find the ones that are well controlled and where people you wish to influence are participating in the dialogue.  

The fact that HubSpot-Linked combination is so powerful and convenient comes with some warnings and a few things to consider when you start up.
  
Here are few simple rules to follow:

Topics: inbound marketing hubspot linkedIn
3 min read

Steve Jobs by Walter Isaacson, a book review

By Mark Gibson on Sep 10, 2013 12:00:00 AM

When I was a boy growing up in South Australia, I distinctly remember the day the news broke that President John F. Kennedy had been assassinated. I remember it because after I heard the news I began to cry. 

I was 11 years old and to this day I don't know why I cried. I knew nothing of American politics and I had only seen scant television clips of the President on one of the 3 stations on the TV, that broadcast from 4.30PM till station close at 11PM. I knew he was a great man however and admired by Australians and my school teachers.

When Steve Jobs announced that he was resigning from Apple in August 2011, I knew the end was near for the great man and I felt a lump in my throat. The day after his death, I was walking in Pebble Beach and I met a neighbor. We stopped chatted for a few minutes and Steve Jobs death came up in conversation and we both started crying. Steve Jobs was a great man, whether you liked him or not.

I never met Jobs, but I knew about Apple, having owned a Mac a couple of years after they were introduced. Stories of his unusual behavior were already legend in Silicon Valley when I moved here with Sun MicroSystems in 1991. Sun Microsystems kept close tabs on what Jobs was doing with NeXT as the Sun UNIX workstation began it's meteoric rise.  

I listened to the Walter Isaacson Steve Jobs biography over a couple of weeks on my commutes to the WittyParrot office in Bay Area, (I am an investor in and advisor to WittyParrot, a new Silicon Valley Software company) and was riveted by the story and the storytelling skill of Isaacson.  

When I arrived at the office I would share the latest insights I had gleaned from listening to the Jobs story with the design team at WittyParrot and I sent several emails with condensed insights and suggestions on the design and out-of-box experience.  

For entrepreneurs, designers and engineers, the Steve Jobs biography is a case study in the importance of thinking outside-the-box, simplicity and elegance in design, and execution.  

From the numerous true anecdotes throughout the book, it is clear that Jobs was a tyrannical leader, ripping subordinates to shreds and firing people summarily. He did however build a team of “A” players who were extremely loyal and believed in the Jobs Apple mission… which was to change the world.  

His reality distortion field influenced and inspired others to do what was previously thought impossible. He would look subordinates in the eye with an unblinking stare and exclaim “this is shit” on being show work or programing that was less than breathtaking, to see if they believed it was less then their best.  

Steve Jobs changed our lives in the same way Edison did a hundred years earlier. He was inventor like Edison, with more than three hundred patents in his name and like Edison, he was a visionary. Jobs obsession with creating technology products that incorporated art in their design gave us products that redefined the look and feel of consumer electronics and computer retailing.  

Every reader of this article has been touched by the experience of using Apple products. It’s worth recalling the breakthrough products that Jobs and Apple gave us, here are a few that changed the World:-
  • Apple-2 one of the first mass produced personal computers.
  • Apple Lisa and Macintosh, Mac - the computer for the rest of us, which heralded a new era of computing and introduced the GUI, the mouse and beautiful fonts
  • iPod, - a thousand songs in your pocket
  • iTunes – a new spin on music
  • iPhone – The Internet in your pocket
  • iPad – "The iPad is…”
  • Apple Stores– the most profitable stores on the planet
  • The App Store - More than a thousand apps. One simple new way to get them
  • Pixar Animation – Toy Story and many others.
Walter Isaacson’s Steve Jobs biography is a riveting account of a life fully lived and of a great man who changed the World and is a “must read” for anyone in the technology business. 

Topics: book review steve jobs walter isaacson apple
2 min read

Visual Storytelling Survey Yields Startling Results

By Mark Gibson on Sep 1, 2013 12:00:00 AM

Yesterday Corporate Visions announced the results of its fourth quarter industry survey on visual storytelling, which was taken by more than 300 business-to-business (B2B) salespeople and marketers around the globe.

The findings reveal a lack of visual storytelling techniques among marketing and sales teams, and specifically, that only 13 percent of salespeople use an interactive writing surface such as a whiteboard to support their customer conversations.

To determine what role whiteboard selling techniques play in marketing and sales teams who work in complex B2B selling environments, Corporate Visions presented questions about the use of whiteboards, how they are created, by whom and why they are used. Notable findings from the Q4 survey include: 

Topics: visual storytelling whiteboarding corporate visions