Why Change Selling Blog

This three part blog series started with a guest post on The evolution of marketing and PR, by PR-consultant-turned-inbound-marketer 

Most marketing executives will have lead generation close to the top of their list of goals in 2010; however generating quality sales leads has never been harder, or easier - depending on your strategy.

Why Responding to Proposals you did not Influence is a bad idea

In sales we get the opportunity to learn lessons by making mistakes and those lessons usually serve us well through our careers.

Occasionally we get to learn the same lessons over again, either because it was so long since the last time it happened and we forgot, or maybe we moved into a new line of business and went along with the buyer's request, because we were learning the ropes in the new market.

In December, I received two proposal requests; an inbound lead and an inbound phone call from seemingly genuine and very nice people. I typically generate about 50 inbound leads per month, but these are not proposal requests, they are downloads of ebooks or whitepapers or webinar registrations.

I don't advocate salespeople selling complex B2B products sending proposals when they are solicited by prospective customers and they come out of the blue. Why?

But what if the buyer has been reading your blogs for a while and follows you on Twitter....what's wrong with sending a proposal?

To understand my reasoning on this point we need to take a closer look at how customers buy and I will use the IMPACT cycle from the book Why Killer Product's don't Sell, by Dominic Rowselll and Ian Gotts to illustrate this point.

 The Magic Software Case Study has been moved to Sales And Marketing Performance Improvement Case Studies

Long awaited and an even more useful book for sales enablement and marketing professionals than The Challenger Sale.

“The Challenger Customer, Selling to the hidden influencers who can multiply your results” is a “must-read” for all B2B marketing, sales and sales enablement professionals.

This is the second part of an article Are Sales People needed in Selling SaaS solutions written in response to conversations with three entrepreneurs who have created, or are creating SaaS solutions to serve very specific needs for a well-defined market opportunity. In conversation it emerged that none of them were planning on having any sales people in their business.

Over the Christmas holidays I took my daughter to the London Museum of Natural History, and among other exhibits, spent a good deal of time in the Charles Darwin Exhibit. Darwin has been in the news a lot lately as it’s his 200th anniversary and there are all sorts of metaphors and lessons being drawn from Darwin’s works.

I was struck by the exhibit and his genius and thought about my industry, the technology industry, and how this closed system has recently undergone violent upheaval. I asked a partner of ours, Barry Trailer co-owner of CSO Insights, (CSO Insights is a research firm that specializes in measuring the effectiveness of today's sales and marketing organizations), what his thoughts were on surviving in the current market, and they were insightful

Barry suggested, “Most companies will simply jettison people in a knee-jerk reaction to reduce cost, but this is not adapting to the new environment. The companies with formal sales process that mirrors the customer buying process, those who adapt their sales process when conditions change, are favored to be preserved while companies with informal or tribal sales process will find it very difficult and may go the way of the Dodo".

We signed with Hubspot 12 months ago in December 2008 and chose to migrate our Website onto the HubSpot Owner (now Small Business) package, which uses the HubSpot CMS. (Click the following link for a review of our 2nd year with HubSpot.) For a review of our 3rd year on Hubspot visit Hubspot Review - Year 3.

We are a specialist marketing consulting helping companies to generate inbound leads through aligning sales and marketing messaging around buyer needs. We create buyer relevant messaging and use this messaging in conjuction with communication, language and conversation skills training in our  selling in the internet age blended learning program to improve individual sales performance.

We contacted HubSpot after receiving a strong recommendation from one of our clients, VICO Software in Boston, who had been using HubSpot for over a year and were achieiving outstanding results.

Our goals with HubSpot are to generate inbound leads and to grow awareness of our marketing and sales performance offerings in the markets we serve.

The situationprior to HubSpot was that we were doing poorly with Google Adwords; our old CMS had no social media integration, nor the ability for us to change any content. We had been placing articles in the Cambridge Network magazine and averaged about 100 unique visitors per month. We received only one inbound lead in the prior year.

The HubSpot $32Million series D funding round from new investors, Salesforce.com, Google Ventures and Sequoia Capital, with all original investors doubling-down is old news by now, but the ripples are now being felt in all parts of the marketing automation industry.