Scale what your founder or best rep knows but can't teach

Your top rep closes 47% of deals, everyone else 13%. You can’t scale instinct. But you can scale the struggling moments behind it. We interview the customers your founder or top rep won, extract the patterns she hears, and turn tribal knowledge into shared capability. | An IT services client went from 3 missed quarters to doubling their client base within a year of our Sprint.

Three Moments That Trigger the Search

Interested companies reach us through one of these doors. Which one is yours?

Door 1: The Top Performer Gap

Your top rep closes 47% of deals. Everyone else: 13%.

When you ask what she does differently, she says "I just listen for when they realise their approach isn't working."

You can't put that in an onboarding deck. You can't coach it.

And when she leaves, or when the board asks why the rest of the team can't replicate it, the answer you've been avoiding becomes unavoidable.

The knowledge exists. It's just locked inside one person.

Door 2: The No-Decision Problem

Your forecast said £2M by the end of the quarter.

The final meeting went well. The prospect said, "We'll circle back next week."

Six weeks later: radio silence.

Nobody on your team knows why. The rep says it felt solid. The CRM says it's still open. The deal isn't lost — it's just stopped moving, and nobody can explain why or what to do next.

That's not a pipeline problem. It's a pattern problem. You've never mapped what a buyer in your market actually has to move through before they can say yes.

 

 

Door 3: The Post-Raise Miss

"90 days post-close. Pipeline's up 40%. Conversion is stuck.

The founders who closed the early deals are heads-down on product.

The customers who switched to you are still warm.

The pattern that drove pre-deal growth is still visible, but the window to capture it is closing.

Every week you wait, another hire onboards without it, another campaign runs without it, another quarter comes in below plan.

The board will ask why you waited.


Your best deals weren’t random.

They followed a pattern.

We extract it, codify it, and install it — so the next ten deals close the same way the last ten did, without the founder in the room.

We're not the right fit for everyone.

We work with B2B companies at a commercial inflection point: a funding round, a leadership change, an acquisition, or a growth target that the current team wasn't built to hit.

The work lands when the CEO, CRO, or operating partner is actively engaged and the product has market fit.

If you’re looking for sales training, we’re not a fit.

We work on the buying system behind your revenue, not the sales activity in front of it.

Methodology

How it works

Extract the buying job

We interview the customers who switched to you. We find out why your last ten deals closed: the trigger that forced change, the internal objection that nearly killed it, the proof that made the decision defensible, the moment they said yes. Most teams have never asked.

Codify the decision pattern

We turn what we heard into something your team can use — the trigger signals worth chasing, the qualification criteria that separate real pipeline from wishful thinking, the language that moves decisions forward without pushing.

Install it across the team

Sales, marketing, and CS learn to hear the same signals and respond the same way. New hires ramp in three to four months, not a year — not through war stories, through a system.

Make growth system-led

When the pattern is shared, variance drops. Win rates stabilise. Revenue starts tracking to forecast rather than founder availability. The commercial asset built in weeks one to four compounds across every hire, every vertical, every new market.

Our founding team

Craig Vintcent

Go-to-Market Acceleration

 

Craig has spent 28 years watching sales and marketing operate from different versions of who the buyer is. He aligns both functions around the same customer truth — the triggers and decision criteria behind the wins worth replicating.

Lawrence Flude

Positioning and People

Lawrence works at the point where positioning meets the people responsible for delivering it. He produces a shift — in how a team talks, recruits, and builds a culture the market can actually feel.

Mark Gibson

Revenue Acceleration

 

Mark's starting point is always the same question: why did the last ten best deals close? He extracts the buying pattern behind the wins and installs it across the commercial team so growth stops depending on who happens to be in the room.

Our client experience

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What this looks like in practice

"Working with Mark has been transformative for our sales process and growth. His fresh perspectives from customer interviews challenged assumptions and reshaped how we engage with prospects."

Roxana-Maria Stanieu · Head of Growth, Mindit.io

Mindit grew its client base by 100% in 12 months following the 90-day engagement. CEO Irina Ionescu was recognised as EY Romania's Entrepreneur of the Year in 2025.

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Roxana-Maria Stanieu

Head of Growth | Mindit.io

As CTIO and COO, I worked with Craig during his management of the MTN Account for Oracle. He expertly navigated a challenging relationship, consistently delivering on client requirements with integrity and a solutions-driven approach. Craig’s dedication and ability to achieve win-win outcomes make him highly recommended for organisations seeking growth in emerging markets.

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Joyti Desai

Group CTIO | MTN

Working with Lawrence and his team was a breath of fresh air. As a technology company, it is rare to find a marketing agency that can capture the immense intangibility of technology in order to market it. Even more so, in the case of NgageU, we were looking to translate our new concepts that would make us stand out as a new breed. The team helped to do that with flying colors. Thank you.

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Mohamed Ali

Managing Director | NgageU

Ready to find the pattern behind your best deals?

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